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Frequently Asked Questions

CFE Exam
  • How long does the CFE Exam take?
  • 30 minutes
    Certificates
  • How do I print my certificate?
  • Go to your My Courses welcome page (the first page you see after you log in) and you will see green certificate buttons next to the course(s) you have completed which can be printed or saved as PDFs for submission to ICFE.
    General
  • How to Register
  • 1. You must register at this site as a new user and create a login ID and password – you may either use your email as your login or create another one. You cannot log in to Franchise University using login information from the IFA (www.franchise.org) site. If you have forgotten your password or user name, click on Forgot Password under the LOGIN. Please do not re-register. 2. All browsers work at this site: Internet Explorer, Chrome, Firefox and Safari. If you are having difficulty with a particular version of IE, please try another browser. 3. It is very important to be sure your Pop Up blockers are turned off for whatever browser you are using.
  • How many CFE credits can be earned through online courses?
  • Candidates may not take more than 1,500 education credits through online courses
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